Returns & Support

We’re here to help

Simple support if something isn’t right with your order.

Returns

Returns policy

Because each mug is made to order, we do not accept returns for change of mind.

If your item arrives damaged or faulty, please contact us and we will resolve the issue as quickly as possible.

Where a return is accepted, the cost of return shipping will be the responsibility of the customer.

Buy with confidence

We want ordering from City Crush Mugs to feel easy, clear, and reliable from start to finish.

If your item arrives damaged or there is an issue with your order, please get in touch and we’ll do our best to make it right as quickly as possible.

Thoughtful support, simple communication, and a smooth customer experience are all part of the brand.

Damaged Items

If your item arrives damaged, please contact us with a photo.

We’ll resolve the issue as quickly as possible.

Order Support

If there is a problem with your order, get in touch and we’ll help.

Support

For any return or issue, please email us and we’ll be happy to help.

store@citycrushmugs.co.uk

Contact Us

Reassurance

We aim to make resolving issues as easy and stress-free as possible.

Explore the collection

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