Help & FAQs
Everything you need to know
Find answers to common questions about orders, shipping, and your City Crush Mugs experience.
Orders & Support
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, changes may not be possible.
I made a mistake with my order
If you’ve entered incorrect details, please get in touch quickly so we can correct it before processing.
I haven’t received my order
If your order hasn’t arrived within the expected timeframe, please contact us and we’ll look into it for you.
Shipping & Delivery
How long does delivery take?
Orders are typically processed within a few business days, with delivery following shortly after.
Do you offer free shipping?
Yes — we offer free shipping on orders over £30.
How much is shipping?
Standard UK shipping is £4.99.
Products & Quality
What are the mugs made from?
Our mugs are made from high-quality ceramic, designed for everyday use.
Are they suitable for gifting?
Yes — our mugs are designed to feel clean, stylish, and giftable for any occasion.
Returns & Issues
What if my item arrives damaged?
If your mug arrives damaged or faulty, please contact us with a photo and we’ll resolve it as quickly as possible.
Do you accept returns?
If there is an issue with your order, please contact us and we’ll do our best to help.
Still need help?
We’re here to help
If you can’t find what you’re looking for, feel free to get in touch and we’ll be happy to assist you.
Contact Usstore@citycrushmugs.co.uk